01 Introduction & Scope
This Privacy Policy governs the collection, processing, retention, and disclosure of personal, technical, and commercial information obtained through our website (safex.lk), on-site facility fire safety assessments, fire extinguisher inspection records, and our specialized on-site Workplace & Team Fire Safety Training services.
By engaging with our platform, requesting a service quote, purchasing certified fire safety equipment, or scheduling team fire drills, you acknowledge the terms established in this policy.
02 Information We Collect
We collect only the information necessary to provide high-caliber fire protection and workplace training services:
- Contact & Identity Data: Full name, organizational title, company name, telephone number (e.g., WhatsApp mobile), physical premise address, and official email address.
- Facility & Safety Audit Data: Floor plans, facility classifications, hazardous material registers, extinguisher inventory serials, fire alarm zone matrices, and fire hydrant flow parameters.
- Workplace Training Participant Data: Staff participant names, company/department designations, emergency contact details, medical fitness acknowledgments for practical live-fire drills, and session attendance records.
- Technical & Analytical Data: IP addresses, browser specifications, operating systems, and anonymous interaction metrics collected via cookies (subject to your Cookie Consent settings).
03 How We Use Your Information
Your data is processed strictly for legitimate operational purposes:
- Generating customized quotations for equipment sales, refilling, and safety system installations.
- Executing statutory fire inspection audits and certifying fire defense apparatus.
- Conducting on-site team fire drills, issuing staff training attendance certificates, and verifying completion records.
- Scheduling recurring preventative maintenance and hydrostatic pressure testing reminders.
- Providing 24/7 technical assistance and emergency support.
04 Workplace Training Records & Certification
Under our practical motto "Experience is the Best Teacher", SAFE-X maintains secure records of corporate teams and staff members who complete on-site Basic Fire Awareness, Live Extinguisher Drills, and Workplace Evacuation Training.
These records are utilized exclusively to issue and verify certificate authenticity when requested by client management, safety auditors, municipal fire departments, or insurance underwriters.
05 Equipment Inspection & Maintenance Logs
To guarantee regulatory fire safety compliance, SAFE-X archives inspection certificates, service dates, pressure test logs, and replacement schedules for all installed fire protection systems. This data is kept strictly confidential and accessible only to designated facility managers.
06 Data Protection & Infrastructure Security
We employ industry-standard cryptographic protocols (TLS 1.3 encryption in transit, AES-256 at rest) and strict access controls. Our cloud infrastructure is safeguarded behind Web Application Firewalls (WAF) to prevent unauthorized exfiltration or data tampering.
07 Third-Party Disclosure & Sharing
SAFE-X will never sell, lease, or monetize your personal or commercial data. Information is shared only with trusted technical processors under binding Non-Disclosure Agreements (NDAs), such as secure cloud servers, transactional SMS/email dispatchers for appointment alerts, and lawful regulatory authorities upon official statutory subpoena.
08 Your Rights & Data Choices
Under applicable Sri Lankan data protection frameworks and international privacy standards, you hold the right to:
- Request a comprehensive copy of all personal and facility data stored in our archives.
- Rectify inaccurate contact, corporate, or candidate profile information.
- Request the deletion of non-statutory records when active service agreements terminate.
- Withdraw consent for optional marketing communications at any time.
09 Contact Our Data Protection Officer
If you have any questions or requests regarding your data, please contact our Privacy & Compliance Officer:
SAFE-X Data Protection & Regulatory Affairs
Responsible for data governance, training credential verifications, and statutory compliance.